The Frontline Phrase System™

Nine cards. The right words, ready when it counts.

The complaint, the bad news, the pushback, the goodbye. Each card shows the situation, what not to say, what to say instead, and why it works.

What you'll get:

• Nine cards for the moments customers remember
• A print-ready PDF and a web edition, kept in your library
• Pocket cards to cut out and keep where the moment happens

A digital download, delivered to your library the moment checkout completes. Downloads are non-refundable once the download link is accessed; see the Refund Policy.

What comes from us, comes to us.™