LeadershipDiagnostic
Most engagement surveys ask how your people feel. This one grades what you do. In two minutes, see where your leadership practice stands, and the moves to make next.
Your answers are about your own practice. Nobody on your team is asked anything, and nobody is named. All information is recorded to measure and improve the Diagnostic. For more information, see our Privacy Policy.
In the last four weeks…
Your leadership stage
Listening
Your full result is ready
See exactly where your leadership stands.
Leave your email and your full result opens on this page at once, with a copy to your inbox. Free.
- Your four habit scores, side by side
- Your Next Step card, with the one move to make this week
- The answers that set your stage
- A 7-day plan for your next habit
- Your leadership team’s Habit Card, to print
The same loop your customers live through, run inside your team: invite, make it safe, answer, follow through.
Your weakest habit sets your stage. Not your average.
In this example the average is 74, but people only bring a warning when it feels safe to, so the stage is Listening. Each habit runs 0 to 100: Never 0 · Rarely 25 · Sometimes 50 · Usually 75 · Always 100.
What it grades
Four habits your team feels. None of them is an engagement score.
Your people decide how engaged they are. These habits are decided by you. Each one is the team-side twin of a habit your customers already feel.
Habit 1 of 4
Invitation Coverage
Did every person on the team get asked for their input?
Weakest when the same few voices fill every meeting.
Twin of Ask Coverage on the customer side.
Habit 2 of 4
Safe to Raise
When someone raised a warning or a mistake, did curiosity come before blame?
Weakest when people learn it’s safer to stay quiet.
Twin of Moment Fidelity: the moment decides what people say next.
Habit 3 of 4
Loop Closure
Did every idea and concern get an answer, even “not now, and here’s why”?
Weakest when input goes in and nothing comes back.
Twin of Reply Rate: every voice gets a reply.
Habit 4 of 4
Follow-Through
Does every raised concern get one owner, a next step and a date?
Weakest when a concern has no single owner.
Twin of Resolution Rate: one person owns it until it’s closed.
Now your first customer is the employee.
Disengagement starts the way a lost customer does. Someone has an idea, a concern or a warning, and keeps it to themselves because they don’t believe anyone will listen. The Reputation Diagnostic grades the loop your team runs with customers. This one grades the loop you run with your team.
What comes from us
Your Leadership Next Step card.
Finish the Diagnostic and your card shows the one habit to work on, the move to make this week, and the line to remember.
LeadershipNext Step Card
This week’s habit EXAMPLE
Loop Closure
The move
Ready for you
Your Next Step card is ready.
It unlocks with your full report: the one habit to work on, the move to make, and the line to remember.
Email Me My Full Report- No engagement score and no ranking, just your next step
- One move you can start with your team this week
- It’s not something you do extra, it’s something you do different.
- Coach the practice, never the result.
Your next step
One loop, inside and out.
The words for the moment
Leadership Phrase System
Cards for the moments a team remembers: the assignment, the recognition, the one who went quiet, the hard conversation. Spot the moment. Say the better line.
See the Phrase Systems
The customer side
Reputation Diagnostic
The four habits your team runs with customers: the invitation, the moment, the reply and the resolution. Two minutes, free.
Take the Reputation DiagnosticYour full leadership report
Your stage is yours to keep. The plan comes with it.
The answers that set your stage
Each of your ten answers, grouped by habit, with the ones holding you back marked.
What moves you up a stage
The level each habit has to reach, and which habits are already there.
A 7-day plan for your next habit
One move a day, sized for a working week with a team to run.
Your leadership team’s Habit Card
All four habits, the move and the line for each, to print for every leader you have.
Questions
Before you start
What does it cost?
Nothing. The Diagnostic and the full report are free.
Is this an employee survey?
No. It’s your own read of your own practice. Nobody on your team is asked anything, and nobody on your team is named.
Can I use it to rate my managers?
No. It grades a practice, never a person. If you lead other leaders, invite each of them to take it for themselves. Their result is theirs to keep and to work on.
Who is it for?
Anyone who leads people: owners, general managers, managers, supervisors and team leads, from a crew of two to many locations.
How is it different from the Reputation Diagnostic?
Same loop, other side. The Reputation Diagnostic grades the habits your team runs with customers. This one grades the habits you run with your team. Take both and you see the whole loop.
How accurate is it?
A self-read is a starting line, not a verdict. It’s as honest as your answers. Run it again in a week and see whether the work moved your stage.
What happens to my answers?
They’re recorded to measure and improve the Diagnostic. If you ask for your full report, it goes to the email you give, with a short series of notes on building the habit. Unsubscribe anytime.
Know where you lead from. Then make the habit stick.
The Ten Steps turn your weakest habit into a practice your whole team runs the same way, every week.
